Get in Touch
Have questions about a custom order or need help with a creative design? We're here to turn your ideas into unique products.
info@voskydesign.com
Frequently Asked Questions
How do I place a custom order?
Upload your photos or design files, enter your personalization details, and add your item to your cart. If we need any additional information or have questions about your design, we'll contact you before production begins.
What type of files can I upload?
We recommend clear, high-resolution PNG, JPG, JPEG, or PDF files for the best results. Photos that are blurry, dark, low quality, heavily cropped, or have important details cut off may affect the final design. Whenever possible, upload images where the full subject is visible, including details such as faces, hands, feet, hair, or other important elements. If we have any concerns about your file quality, we'll contact you before production begins.
Will I receive a proof before my order is made?
Yes! We will send you a design proof for approval before production begins. Please carefully review all names, dates, spelling, personalization, photos, colors, layout, and any special instructions to ensure everything is exactly as you'd like.
Production will begin only after your design proof has been approved. Once a proof has been approved, Vosky Design is not responsible for errors that were present in the approved design.
How long does production and shipping take?
Most custom orders are completed within 3–7 business days after your design proof has been approved. However, this is our typical production timeframe and is not guaranteed. Larger products, complex custom designs, bulk orders, or periods of high order volume may require additional production time. If your order requires extra production time, we'll notify you as soon as possible with an updated estimated completion date.
Most domestic orders are delivered within 5–7 business days after shipment. Shipping times are estimates and are not guaranteed, as delivery may be affected by the shipping carrier, weather, holidays, or other circumstances beyond our control.
Do you offer free shipping?
We offer Free Domestic Shipping on all domestic orders of $250 or more. Shipping rates are calculated at checkout based on your order, package size, weight, and delivery location. We use live carrier rates to provide accurate shipping costs based on your order details. All available shipping options and any applicable charges will be displayed at checkout before your order is placed.
Can I return, exchange, or report a damaged item?
Because each item is custom-made specifically for you, we do not accept returns or exchanges unless your item arrives damaged, defective, or contains a production error on our part.
Minor color variations resulting from the sublimation printing process or differences between digital screen displays and the finished product are normal and are not considered defects.
If there is an issue with your order, please contact us within 5 days of delivery and include:
• Your order number
• A brief description of the issue
• Clear photos showing the damage or error
Once we have reviewed your claim, we'll determine the appropriate resolution, which may include a replacement or another suitable solution depending on the situation.
Can you create a design for me or accommodate bulk orders?
Absolutely! If you don't have a completed design, simply share your ideas, photos, colors, or inspiration, and we'll work with you to create something unique.
We also specialize in custom products for businesses, schools, churches, graduations, birthdays, memorials, weddings, and other special occasions. Whether you're ordering a single personalized gift or placing a large bulk order, we're here to help.
Contact us for bulk pricing and custom project requests.